Terms & Conditions

Last updated: January 2024

1. Introduction

1.1 These Terms and Conditions apply to all services provided by Chill Air Limited ("the Company") including installation, maintenance, and repairs of refrigeration and heat pump equipment.

2. Quotations and Estimates

2.1 All quotations and estimates provided by the Company are valid for 30 days from the date of issue unless otherwise stated.

2.2 The Company reserves the right to withdraw or amend any quotation or estimate before the Customer's acceptance.

3. Acceptance of Work

3.1 By accepting a quotation or estimate from the Company, the Customer agrees to these Terms and Conditions.

4. Deposits and Payment

4.1 For heat pump and refrigeration sales and installations, the Company reserves the right to charge a deposit to cover the cost of the equipment. This is required prior to the commencement of work. This will be invoiced at the time of quote acceptance.

4.2 The remaining balance is due upon completion of the work.

4.3 For all other services, payment terms will be as specified in the quotation or estimate.

4.4 All invoices are payable within 14 days of the date of the invoice unless otherwise agreed in writing.

4.5 Late payment of invoices will incur interest being charged on the sum at 5% per month until balance is paid.

4.6 The ownership of the goods shall not pass to the buyer until the invoice is fully paid and the payment is received by the Company.

5. Call Out Fees and Charges

5.1 A call out fee will be charged for all service calls, which includes the first hour of labor.

5.2 Additional labor beyond the first hour will be charged on a half hourly basis.

5.3 All call out fees and charges must be paid within 14 days of the invoice date unless otherwise specified.

5.4 An additional travel charge may apply for out of town visits, this will be discussed prior to attendance to the address.

6. Commencement and Completion

6.1 The Company will endeavor to commence and complete work within the agreed time frames. However, all dates are estimates and the Company will not be liable for any delays beyond its control.

6.2 Free heat pump service promotions apply to one heat pump only. Extra systems will be subject to standard tiered pricing. These promotions are subject to verbal terms and conditions, travel charges if outside of service area, and acceptance by the Company.

7. Customer Obligations

7.1 The Customer must provide the Company with all necessary access to the site and relevant information required for the completion of the work.

7.2 The Customer is responsible for ensuring that the site is safe and complies with all relevant health and safety regulations.

8. Warranty and Liability

8.1 The Company warrants that all work will be carried out with reasonable skill and care.

8.2 The Company warrants workmanship and parts for an industry standard of 12 months. Manufacturer warranties will be matched for installation of new systems (5 years for most brands of heat pumps), provided the client gets their systems maintained by the Company at a minimum of 2 yearly from the time of install. This will enable the Company to pick up potential problems early on and ensure the systems are kept maintained for the period of the warranty, meeting end user obligations of manufacturer warranties.

8.3 The company is bound by the rules and regulations of the Consumer Guarantees Act.

9. Cancellations and Refunds

9.1 Cancellations by the Customer must be made in writing at least 7 days before the scheduled commencement of work.

9.2 Deposits paid will be refunded less 20% of quoted price to recover costs should a cancellation occur.

9.3 The Company reserves the right to cancel or reschedule work at its discretion.

10. Acceptance

10.1 By engaging Chill Air Limited, the Customer acknowledges that they have read, understood, and agree to these Terms and Conditions.