Privacy Policy

Last updated: January 2024

1. Introduction

Chill Air Limited ("we", "our", "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our services or interact with our website.

We comply with the New Zealand Privacy Act 2020 and its information privacy principles.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, address, phone number, email address
• Property Information: Address and details of the property where services are provided
• Service History: Records of services we have provided to you
• Payment Information: Billing details and payment history
• Communication Records: Emails, phone calls, and messages between us
• Website Usage: Information about how you use our website (if applicable)

3. How We Collect Information

We collect personal information when you:

• Request a quote or make an enquiry
• Book a service appointment
• Enter into a service agreement with us
• Contact us by phone, email, or through our website
• Subscribe to our communications
• Use our client portal (if applicable)

4. How We Use Your Information

We use your personal information to:

• Provide our heat pump and HVAC services to you
• Contact you about appointments, quotes, and service matters
• Process payments and maintain accurate accounts
• Send service reminders and maintenance notifications
• Respond to your enquiries and provide customer support
• Comply with legal and regulatory obligations
• Improve our services and customer experience
• Send marketing communications (with your consent)

5. Information Sharing

We do not sell your personal information to third parties. We may share your information with:

• Service Providers: Companies that help us deliver our services (e.g., accounting software, scheduling systems)
• Equipment Manufacturers: For warranty registration and support purposes
• Professional Advisors: Accountants, lawyers, and other professionals as required
• Regulatory Authorities: Where required by law

6. Information Security

We take reasonable steps to protect your personal information from:

• Unauthorised access, use, or disclosure
• Loss, misuse, or alteration

Security measures include secure storage of physical records, password protection for electronic systems, and limiting access to personal information to authorized personnel only.

7. Information Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal and regulatory requirements
• Maintain warranty and service records
• Resolve any disputes

When information is no longer needed, we will securely destroy or de-identify it.

8. Your Rights

Under the Privacy Act 2020, you have the right to:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of any inaccurate information
• Deletion: Request deletion of your information (subject to legal requirements)
• Withdraw Consent: Withdraw consent for marketing communications at any time

To exercise these rights, please contact us using the details below.

9. Marketing Communications

We may send you marketing communications about our services if you have consented to receive them. You can opt out at any time by:

• Clicking the unsubscribe link in our emails
• Contacting us directly to update your preferences

10. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing experience. These help us understand how visitors use our website and enable certain features to function properly.

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated revision date. We encourage you to review this policy periodically.

12. Complaints

If you have concerns about how we have handled your personal information, please contact us first so we can try to resolve the issue. If you are not satisfied with our response, you can lodge a complaint with the Office of the Privacy Commissioner at www.privacy.org.nz.